Accountability & Performance Improvement

In its infancy, Calo sought and received Joint Commission Behavioral Healthcare accreditation. Calo sought accreditation primarily as a way to enhance our organization performance, focus on organization-wide quality improvement, increase our outside accountability, and support our families seeking reimbursement from outside payors such as private insurance, Medicaid, adoption subsidies, school boards, etc.

Joint Commission accreditation is the "gold-star" in the industry due to the stringency of the standards and the in depth on-site survey process.  The Joint Commission develops all its standards in consultation with behavioral health care experts, providers, measurement experts, clients and their families.  The standards-based performance areas for all behavioral health care organization are as follows:

Management of the Environment of Care; Management of Human Resources; Surveillance, Prevention and Control of Infection; Management of Information; Leadership; Life Safety; Medication Management; National Patient Safety Goals; Provision of Care, Treatment and Services; Improving Organization Performance; and Ethics, Rights and Responsibilities.

The Joint Commission’s accreditation process concentrates on operational systems critical to the safety and quality of student care.  To earn and maintain accreditation as a behavioral health care organization, Calo must undergo an on-site survey by a Joint Commission survey team at least every three years as well as completing annual Periodic Performance Reviews.  The survey process and periodic performance reviews evaluate actual student care, treatment and services provided by tracing students through the continuum of care and analyzing the key operational systems that directly impact the quality and safety of student care.  All Joint Commission surveys are conducted by experienced behavioral health care professionals including psychologists, social workers, behavioral health care nurses and administrators.  The majority of the Joint Commission surveyors are actively working in a range of behavioral health care settings.  Surveyors must also pass a certification examination. 

Calo is proud to be accredited by the Joint Commission as a behavioral health care organization and continues to strive for ongoing quality improvement and accountability.