Culture is the attitude we bring to work every day— the pattern of thinking and acting with the customer in mind. It’s the habit of doing the right things, and doing things right. It’s a thousand behaviors inherited from team members who came before us, behaviors that we model today and then pass on as our legacy for team members who come after us. It’s behaviors and attitudes that are core to who we are: respecting differences, honoring deadlines, listening to each other, keeping promises, returning phone calls and emails as promptly as we can, being on time for meetings.
If you want to grow your organization, if you want to improve treatment, if you want engaged and happy employees and therefore engaged and happy families there is one thing that if done right will change your world. That is culture.
“Calo Culture means I get to live my life with purpose.”
“I believe that the first time I ever really was aware of what the right culture could do here at Calo was the first time I was asked to speak for a student’s graduation ceremony. It seemed to be a sudden realization of how the everything in the culture comes together. How we build the relationships, provide an empathetic place for the student to be understood and grow and, on the day of graduation, see just how profoundly you have been a part of changing the lives of an entire family. You realize how much you have meant to these students, because they take great care in choosing the people that they ask to speak during this important moment in their life. Then, when the ceremony is done and the student is on their way to the rest of their life, you realize what a profound change they have made in you.”
“I joined Calo as someone preparing to abide and attempt to fulfill a mission. I never predicted I would be the one transformed for the better, by members of my Calo family embracing, accepting, and inspiring me, by simply being who they are: individuals capable of profoundly changing lives and creating joy through relationships.”
“We can all be an artist… in anything, food, whatever. It depends on how good we are at it. Calo’s art is to change lives and creating joy. We’re about to paint our masterpiece.”
Every person that enters the doors of Calo, from our professional staff, to our students, is key to their own success as well as the success of their peers. Our leadership, admissions, clinical, residential, adventure therapy and medical teams are each passionate about the Calo mission and make student success their number one priority.
The keys to our success lie in peer-to-peer interaction based on the specific emotional needs of the student as well as building relationships with trusted and innovative clinicians and coaches. This cutting edge, specialized treatment model occurs in a safe environment were students are able to thrive at their own pace.
Unlike other generalized treatment program, Calo does not use a series of rewards consequences to modify student behavior. This one size fits all model does not serve the specialized student who has trauma at the core of their emotional issue. Professionals that can be trusted, in a team-based setting allows students to grow at an individualized pace without fearing or learning to simply avoid punishment.
Behavior modification may appear to produce changed behavior for troubled teens and preteens, but it does not create internal change or the ability for growth into adulthood. Our students don’t need to behave themselves first, they need to trust those around them and develop a new internal compass – not based on trauma or survival.
When students work in teams, alongside advisors and coaches, to improve the lives of others they see both selflessness and gratitude in action. These are both important values within the treatment process.
By serving others, teens that have experienced trauma, can feel a sense of self-worth that may have been taken from them in the past. Service empowers our students to realize their true potential.
When our students feel understood they feel a new sense of self-worth. A newly acquired sense of personal value, formed from a relationship with a peer or coach helps our students successfully progress through treatment.
The key to a successful, empathetic treatment program involves letting the student know that they are worth the time our adult staff is putting toward their treatment. We know about the trauma from their past, and know they have the tools within themselves to move beyond it.